Privacy Policy

CyberByte Technologies (ABN 56 509 142 252) of Parcel Locker 10086 05328, 17 High Street, Berwick VIC 3806, Australia (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and—where applicable—the New Zealand Privacy Act 2020 and its Information Privacy Principles.

We provide managed IT services, cybersecurity, cloud, and related technology services to business customers across Australia and New Zealand. This policy applies to personal information we collect through our website, sales and support interactions, and the delivery of our services.

This policy may apply to:

• Visitors to our website and people who contact us for information or quotes
• Representatives of our business customers (e.g. employees, contractors, and authorised contacts)
• Prospective clients and partners
• Suppliers and service providers who interact with us

Where we process personal information on behalf of a business customer as part of our managed services, we generally act in accordance with our service agreement with that customer. The customer remains responsible for ensuring it has a lawful basis to share personal information with us.

The types of personal information we may collect include:

• Identity and contact details (name, job title, business email, phone number, company name and address)
• Account and billing information for authorised customer contacts
• Support and service records (help desk tickets, emails, call notes, and remote support session logs)
• Technical and usage data from systems we manage or monitor (device identifiers, IP addresses, event logs, security alerts, and configuration data)
• Website usage data (pages visited, browser type, referring URLs, and approximate location derived from IP address)
• Marketing preferences and communication history
• Information you voluntarily provide in forms, assessments, surveys, or consultations

We do not routinely collect sensitive information (such as health information) unless required to deliver a specific service and with appropriate consent or another lawful basis.

We collect personal information when you:

• Submit a contact form, request a quote, or book an assessment on our website
• Email, call, or otherwise communicate with our team
• Become a customer or authorised user under a service agreement
• Use systems we administer on behalf of your organisation
• Subscribe to newsletters or marketing communications
• Interact with our website (including via cookies and similar technologies)

We may also collect information from publicly available sources, referrals, or from your organisation when you are nominated as an authorised contact.

We collect, hold, use, and disclose personal information for purposes including:

• Responding to enquiries and providing quotes or assessments
• Delivering, administering, and improving our managed IT and cybersecurity services
• Providing technical support, monitoring, and incident response
• Managing customer accounts, billing, and contractual obligations
• Complying with legal, regulatory, and professional obligations
• Protecting the security and integrity of our systems, our customers, and third parties
• Sending service-related notices and—where permitted—marketing about our services
• Conducting internal reporting, analytics, and quality assurance

If we are unable to collect certain information, we may be unable to provide some or all of our services.

We may disclose personal information to trusted third parties where necessary to operate our business and deliver services, including:

• Cloud, hosting, and infrastructure providers (e.g. Microsoft, backup and security vendors)
• Professional advisers (legal, accounting, and insurance)
• Payment processors and debt collection agencies (where applicable)
• Subcontractors and specialist partners assisting with service delivery
• Regulators, courts, or law enforcement where required or authorised by law

We take reasonable steps to ensure third parties handle personal information in accordance with applicable privacy laws and our contractual requirements. We do not sell personal information.

As an ANZ-focused provider, your information may be stored or processed in Australia and New Zealand. Some of our service providers (including major cloud platforms) may store or process data in other countries such as the United States, Singapore, or the European Union.

Before disclosing personal information overseas, we take reasonable steps to ensure the recipient complies with applicable privacy requirements, or we otherwise comply with APP 8 and equivalent New Zealand obligations. By using our services, you acknowledge that cross-border processing may occur as part of normal IT operations.

We implement administrative, technical, and physical safeguards appropriate to the nature of the information we hold, including access controls, encryption where appropriate, monitoring, staff training, and secure disposal practices.

No method of transmission or storage is completely secure. If you believe your interaction with us is no longer secure, please contact us immediately at security@cyberbyte.com.au.

We maintain procedures to detect, assess, and respond to data breaches. Where we are required to do so under the Notifiable Data Breaches (NDB) scheme in Australia or equivalent obligations in New Zealand, we will notify affected individuals and relevant regulators in accordance with applicable law.

You may request access to personal information we hold about you, or request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond within a reasonable period and in accordance with applicable law.

To make a request, contact our Privacy Officer (see section 14). We may need to verify your identity. In some circumstances we may be permitted or required to refuse access or deletion under privacy or record-keeping laws.

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and remember preferences. You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

We may use analytics tools that collect aggregated, de-identified usage data. Where required, we will obtain consent before using non-essential cookies or tracking technologies.

We may send marketing communications about our services where permitted by law and, where required, with your consent. You may opt out at any time using the unsubscribe link in emails or by contacting us. Service-related communications that are necessary to deliver your contract are not marketing messages.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated to active customers where appropriate.

Privacy Officer
CyberByte Technologies
Parcel Locker 10086 05328, 17 High Street, Berwick VIC 3806, Australia
Email: privacy@cyberbyte.com.au
Phone: 0400401518

ABN 56 509 142 252

If you believe we have breached the APPs or New Zealand privacy principles, please contact us first so we can try to resolve your concern. If you are not satisfied, you may lodge a complaint with:

• Office of the Australian Information Commissioner (OAIC) — oaic.gov.au
• Office of the Privacy Commissioner (New Zealand) — privacy.org.nz

See also our Terms of Service.