Managed IT Support

Reduce downtime, resolve issues faster, and give employees reliable technology they can count on.

Response targets: Critical: 15 min · High: 1 hr · Standard: 4 hrs (AEST/AEDT)

Overview

Break-fix IT only shows up after something fails. CyberByte’s managed IT support combines remote monitoring, patch management, and a responsive Australian help desk so issues are caught early—and resolved before they become outages. You get predictable per-user pricing, documented SLAs, and a partner who knows Microsoft 365, Windows, and macOS environments common across Australian and New Zealand SMBs.

Challenges we solve

Slow response times from break-fix IT vendors
Employees losing hours to recurring tech issues
No visibility into device health or patch status
Growing endpoint count without internal IT capacity
After-hours alerts with nobody watching the stack

What's included

24/7 remote monitoring and alerting (RMM)
Unlimited remote help desk support during business hours (AEST/AEDT)
Endpoint management for Windows, macOS, and mobile
Patch management and approved software deployment
Vendor liaison and escalation management
Monthly reporting on ticket trends and system health
Standardised joiners, movers, and leavers workflows

Business outcomes

Average 15-minute response for critical issues
99.9% endpoint patch compliance within SLA windows
Predictable per-user monthly pricing in AUD
Fewer disruptions to revenue-generating work

Ready to improve your managed it support?

Talk with our team about your environment, goals, and timeline. Most assessments are completed within one business week.

Request Free Assessment