How to Submit a Support Request

Reach the help desk by phone at 0400401518 or email at support@cyberbyte.com.au. A client portal for tickets is planned; until then phone and email are the supported channels.

For the fastest resolution, include your company name, affected user or device, business impact, a clear description of the issue, and any error messages or screenshots. Note when the problem started and whether it affects one person or many.

Critical outages affecting multiple users, security incidents, or ransomware indicators should always be called in directly for immediate triage—do not wait on email.

Support hours are Mon–Fri, 7 AM – 7 PM AEST/AEDT. Outside those hours, 24/7 monitoring still alerts on critical infrastructure; use your designated emergency channel for after-hours emergencies.