Managed IT Support
Remote Support Sessions
What to expect when a technician connects to your device.
When you request remote assistance, a technician will send a secure connection link or use our approved remote access tool.
You must approve the connection and can observe all actions taken. Sessions are logged for audit purposes.
Never grant remote access to unsolicited callers claiming to be IT support—verify their identity through our official channels.
Still need help?
Contact our Australian support team at 0400401518 or submit a request.