Getting Started
Welcome to CyberByte Technologies
An overview of your onboarding journey and key contacts.
Welcome to CyberByte Technologies. As an Australian owned and operated managed service provider, we deliver reliable, security-first IT support tailored to businesses across Australia and New Zealand.
During your first 30 days, your dedicated onboarding manager documents your environment (identity, Microsoft 365, devices, network, backups), deploys monitoring agents, and remediates critical security gaps before we fully transition day-to-day support to the help desk.
You will receive a welcome pack with support channels, priority definitions, and named contacts. Strategic matters go to your account manager; day-to-day requests go to the help desk. Keep emergency after-hours contacts available for critical outages.
Expect an early check-in within the first fortnight and a formal handover meeting when onboarding completes. Ask questions early—documentation gaps are easiest to close while discovery is fresh.
Still need help?
Contact our Australian support team at 0400401518 or submit a request.